Key Account Manager Responsibilities: Driving Client Success and Business Growth

A KAM has a responsibility concerning building and maintaining strong relationships with potential customers to meet their specific needs and result in business growth. The most important activities involved managing the client portfolio, developing the strategy, drafting contracts negotiation, and providing client-specific solutions. KAM also works with internal stakeholders in the management of products to make them product ready for those client expectations. They are important in retaining the best clients, building loyalty, and helping the organization unlock maximum revenue potential.