The effect of AI Chatbots on customer service in small to mid-sized businesses is remarkable.
Introduction: In today's rapid digital world, customer service plays a crucial role in the success of any business, specifically small to medium businesses (SMBs). With restricted resources and manpower, SMBs frequently struggle to provide round-the-clock customer support. However, with the emergence of AI chatbots, these businesses can now enhance their customer service capabilities, optimize operational workflows, and increase customer satisfaction. In this article, we will investigate the impact of AI chatbots on customer service in SMBs, highlighting their efficiency and 24/7 availability.