The impact of AI Chatbots on client support in small to medium businesses is noteworthy.
Introduction: In today's fast-paced digital world, customer service plays a essential role in the success of any business, particularly small to medium businesses (SMBs). With restricted resources and manpower, SMBs typically struggle to provide round-the-clock customer support. However, with the emergence of AI chatbots, these businesses can now enhance their customer service capabilities, improve operational workflows, and increase customer satisfaction. In this article, we will examine the impact of AI chatbots on customer service in SMBs, highlighting their efficacy and round-the-clock availability.